Snow Leopard Mac OS X 10.6 Courses

Mac OS X Snow Leopard is an even more powerful and refined version of the world's most advanced operating system and the foundation for future Mac innovation. Snow Leopard builds on a decade of OS X innovation and success with hundreds of refinements, new core technologies, out of the box support for Microsoft Exchange and new accessibility features.

Snow Leopard 101 - Mac OS X Support Essentials 10.6

Mac OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X.

Who Should Attend?

This class is designed for helpdesk specialists, technical coordinators, service technicians, technical support personnel, and others who support Mac users.

Prerequisite Knowledge

Practical working knowledge of computers.
Good understanding of the English language,
because software and lesson material are in English.

Course Outline

Installation
User Accounts
Command Line & Automation
File Systems
File Management
Applications
Network Configuration
Network Services
Peripherals
Startup Process

What Will You Learn?

The troubleshooting process.
How to become more efficient with available tools and resources.
Mac OS X 10.6 features in depth, including how to find additional information.
How to prepare for Apple Certified Support Professional certification.

Get Certified and Build Credibility

Demonstrate your knowledge of managing and troubleshooting computers running Mac OS X v10.6. The Apple Certified Support Professional (ACSP) 10.6 certification is granted on successful completion of the Mac OS X Support Essentials v10.6 exam.